Do you agree with the fact that customers are god for any business? You’ll have to! Because whether you have an offline or an online store, success of your business depends directly on how your customers feel about you. Your business can fly or fail depending on the customer service they provide.
Meeting your customers’ expectations is not a need but a necessity! It matters whether your marketing strategy is customer-centric or not. It matters how you respond to your customers’ queries. It matters how flexible your approach of treating them is. Because if you’d provide them good customer service, they’d give you good return on your investments.
Refer this infographic to have a better understanding: